Author Topic: Log In problems? Read here first.  (Read 49682 times)

Jim

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Re: Log In problems? Read here first.
« Reply #30 on: March 04, 2015, 08:40:01 PM »
Well I've emailed them and they say they can't obtain my password for me. So I don't really know what to do know.
ok, now do you remember your email for your survivorz account? Try entering it again for me. Click forgot password on the bottom of the screen. It will take you to the password reset. Enter your email and survivorz username. Then you will need to log in to your email to find your reset token. Enter the code into the screen that says reset token, the enter a new password that you will be able to remember (mabye write it down somewhere and keep it hidden from others). Try it one last time for me if you remember the email and see if it will work this time and get back to me.

-asdf-

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Re: Log In problems? Read here first.
« Reply #31 on: March 04, 2015, 09:28:41 PM »
Well I've emailed them and they say they can't obtain my password for me. So I don't really know what to do know.
Unfortunately, if the help Jim has provided above doesn't help, I'm afraid there isn't anything you can do other than try to remember the password.

You could always create a new account and start from there. I understand it can be disheartening, but it's better than not being able to do anything....

Ed

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Re: Log In problems? Read here first.
« Reply #32 on: May 20, 2015, 10:51:11 AM »
so if I link facebook to my game, but now i prefer an account name, what can I do?

You can still log in, but you have to use the same email and password that you would have used for your FB account. 

Ed
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Dcvdemon

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Re: Log In problems? Read here first.
« Reply #33 on: May 22, 2015, 05:39:15 AM »
I just downloaded the update and I can't sign in. I've used two resets and it still keeps saying login failed. I always just stayed signed in so I never had problems before.

-asdf-

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Re: Log In problems? Read here first.
« Reply #34 on: May 22, 2015, 03:12:47 PM »
I just downloaded the update and I can't sign in. I've used two resets and it still keeps saying login failed. I always just stayed signed in so I never had problems before.
Email Service@Mongadillo.com and explain your proem to them. They should be able to help fix it.

-asdf-

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Re: Log In problems? Read here first.
« Reply #35 on: May 22, 2015, 03:14:10 PM »
I just downloaded the update and I can't sign in. I've used two resets and it still keeps saying login failed. I always just stayed signed in so I never had problems before.
Email Service@Mongadillo.com and explain your proem to them. They should be able to help fix it.

Dcvdemon

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Re: Log In problems? Read here first.
« Reply #36 on: May 22, 2015, 03:23:01 PM »
Okay. Thanks.

Shadow0130

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Re: Log In problems? Read here first.
« Reply #37 on: May 24, 2015, 07:50:10 AM »
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...

Hojohns

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Re: Log In problems? Read here first.
« Reply #38 on: May 24, 2015, 09:05:43 AM »
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...
[/quote

Are you sure you haven't ever logged in via Facebook? If you haven't you could try uninstalling then reinstalling the app also have you updated to latest version 3.0
Don't bury dead, first shoot in head (Diary of the Dead)

Shadow0130

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Re: Log In problems? Read here first.
« Reply #39 on: May 24, 2015, 12:43:15 PM »
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...
[/quote

Are you sure you haven't ever logged in via Facebook? If you haven't you could try uninstalling then reinstalling the app also have you updated to latest version 3.0
I have not logged in with Facebook and I currently have version 3.0

-asdf-

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Re: Log In problems? Read here first.
« Reply #40 on: May 24, 2015, 04:33:04 PM »
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...

Are you sure you haven't ever logged in via Facebook? If you haven't you could try uninstalling then reinstalling the app also have you updated to latest version 3.0
I have not logged in with Facebook and I currently have version 3.0
Email service@mongadillo.com and explain your problem to them. They should be able to help.

Welcome to the forums

Aram

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Re: Log In problems? Read here first.
« Reply #41 on: May 24, 2015, 07:15:03 PM »
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...

Are you sure you haven't ever logged in via Facebook? If you haven't you could try uninstalling then reinstalling the app also have you updated to latest version 3.0
I have not logged in with Facebook and I currently have version 3.0
Email service@mongadillo.com and explain your problem to them. They should be able to help.

Welcome to the forums
I doubt it. Mongadillo said not to email them with log in problems. You are absolutely sure you did not log in with your facebook?
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Shadow0130

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Re: Log In problems? Read here first.
« Reply #42 on: May 25, 2015, 06:29:50 PM »
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...

Are you sure you haven't ever logged in via Facebook? If you haven't you could try uninstalling then reinstalling the app also have you updated to latest version 3.0
I have not logged in with Facebook and I currently have version 3.0
Email service@mongadillo.com and explain your problem to them. They should be able to help.

Welcome to the forums
I doubt it. Mongadillo said not to email them with log in problems. You are absolutely sure you did not log in with your facebook?
That was literally the worst help I've ever gotten from people who made a game. And yes I don't even have a Facebook.

-asdf-

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Re: Log In problems? Read here first.
« Reply #43 on: May 25, 2015, 11:14:49 PM »
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...

Are you sure you haven't ever logged in via Facebook? If you haven't you could try uninstalling then reinstalling the app also have you updated to latest version 3.0
I have not logged in with Facebook and I currently have version 3.0
Email service@mongadillo.com and explain your problem to them. They should be able to help.

Welcome to the forums
I doubt it. Mongadillo said not to email them with log in problems. You are absolutely sure you did not log in with your facebook?
That was literally the worst help I've ever gotten from people who made a game. And yes I don't even have a Facebook.
Well, funnily enough, I didn't make the game. I am just relaying what i have been told by the makers of the game, in order to help new players. If you're going to criticize the person who tried to help you, I don't see why you would ask for help in the first place.

Shadow0130

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Re: Log In problems? Read here first.
« Reply #44 on: May 26, 2015, 01:54:28 AM »
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...

Are you sure you haven't ever logged in via Facebook? If you haven't you could try uninstalling then reinstalling the app also have you updated to latest version 3.0
I have not logged in with Facebook and I currently have version 3.0
Email service@mongadillo.com and explain your problem to them. They should be able to help.

Welcome to the forums
I doubt it. Mongadillo said not to email them with log in problems. You are absolutely sure you did not log in with your facebook?
That was literally the worst help I've ever gotten from people who made a game. And yes I don't even have a Facebook.
Well, funnily enough, I didn't make the game. I am just relaying what i have been told by the makers of the game, in order to help new players. If you're going to criticize the person who tried to help you, I don't see why you would ask for help in the first place.
I was referring to the email conversation I had with mongadillo.