Mongadillo Forums

Our Games => Survivor Z => Topic started by: Ed on February 05, 2014, 05:36:41 PM

Title: Log In problems? Read here first.
Post by: Ed on February 05, 2014, 05:36:41 PM
Before you send us an email. read this posting if you are having trouble logging in to your Survivor Z account:

1.  If you originally used an email address to create your account, and you can remember what that email address is, just use our password retrieval tool. 

2. If you don't remember the email address you used, or you used a bogus email address, or don;t have access to your email address, you will have to start over.  We cannot give out passwords, as we do not store them in an unencrypted format.  Sorry, try harder next time. 

3.  If you used Facebook to create your account, follow these steps if you have double checked in settings that FB has authorized Survivor Z. 

Go to settings, Facebook, click on your account/name, choose delete account, choose remove contacts etc.
Uninstall Facebook application and survivor z.

Restart phone (menu & powerbutton until Apple shows on screen).

Install Facebook, login in the app.
Goto settings menu, Facebook, login into account, now it won't show the survivor z app being allowed to use Facebook.

Startup survivor z, it's going to ask permission for using Facebook, just allow and you are one happy survivor z gamer again!

Thanks Tony B. 

Ed
Title: Re: Log In problems? Read here first.
Post by: sle3py19 on February 05, 2014, 10:27:16 PM
How about if you deactivate you FB will that effect anything? Because the account of FB and I deactivated it
Title: Re: Log In problems? Read here first.
Post by: fngs on February 11, 2014, 10:15:19 PM
so if I link facebook to my game, but now i prefer an account name, what can I do?
Title: Re: Log In problems? Read here first.
Post by: Sean on February 17, 2014, 08:36:54 AM
I made a new acc but when I saw the stronghold I made with my first account, it was gone. What happened to it? And can I still login my previous account even with the stronghold gone( which may suggest that my previous account data got deleted?)

Oh and when I logged out and back in with my fb, it still said that it couldn't login.
What should I do?

Please do not double post -Tstormj
Title: Re: Log In problems? Read here first.
Post by: Tstormj215 on February 17, 2014, 08:50:48 AM
I can't help you with the profile issue, but the facebook log in has been reoccurring.  Make sure your passwords match.  Delete, then re-install the app. If that doesn't work, let us know.
Title: Re: Log In problems? Read here first.
Post by: Sean on February 17, 2014, 08:53:20 AM
Next time can the ant have a Facebook email and password thing just in case this happens again and I so happen to remember the fb password and email?
Title: Re: Log In problems? Read here first.
Post by: god on February 17, 2014, 09:28:22 AM
Next time can the ant have a Facebook email and password thing just in case this happens again and I so happen to remember the fb password and email?

Please pm me your exact issue so if can be discussed further.

Thank you,
G
Title: Re: Log In problems? Read here first.
Post by: Sean on February 17, 2014, 12:12:57 PM
So what do I do now?
Title: Re: Log In problems? Read here first.
Post by: RAIDERRED on March 02, 2014, 10:36:20 AM
Next time can the ant have a Facebook email and password thing just in case this happens again and I so happen to remember the fb password and email?
I'm trying to log in with FB & it want let me in it keeps giving me the error message. I have done all listed above
Title: Re: Log In problems? Read here first.
Post by: god on March 02, 2014, 08:46:26 PM
Next time can the ant have a Facebook email and password thing just in case this happens again and I so happen to remember the fb password and email?
I'm trying to log in with FB & it want let me in it keeps giving me the error message. I have done all listed above

Did you try privacy settings?
Title: Re: Log In problems? Read here first.
Post by: RAIDERRED on March 04, 2014, 05:26:46 PM
Next time can the ant have a Facebook email and password thing just in case this happens again and I so happen to remember the fb password and email?
I'm trying to log in with FB & it want let me in it keeps giving me the error message. I have done all listed above

Did you try privacy settings?
Yes. After I do it enough times it crashes
After many tries it finally worked
Title: Re: Log In problems? Read here first.
Post by: god on March 04, 2014, 07:05:34 PM
Next time can the ant have a Facebook email and password thing just in case this happens again and I so happen to remember the fb password and email?
I'm trying to log in with FB & it want let me in it keeps giving me the error message. I have done all listed above

Did you try privacy settings?
Yes. After I do it enough times it crashes
After many tries it finally worked

That is what I have been hearing is just repeated attempts fix it.
Title: Re: Log In problems? Read here first.
Post by: Splink on March 15, 2014, 05:54:37 PM
I haven't been able to log in for months with only an email account. Used reset token dozens of times and still doesnt work... ever. I don't know who I need to talk to, to get this working. Please help!!!
Title: Re: Log In problems? Read here first.
Post by: god on March 15, 2014, 10:57:38 PM
I haven't been able to log in for months with only an email account. Used reset token dozens of times and still doesnt work... ever. I don't know who I need to talk to, to get this working. Please help!!!

you are using an email and password not facebook correct?

If so you have done the reset token but not received any emails with your reset password? Or it is telling you have typed in the incorrect password even though you are typing in what the email says is correct?
Title: Re: Log In problems? Read here first.
Post by: Ed on April 04, 2014, 07:43:00 AM
I have always used FB to log in. 

Facebook in this case is the problem, unfortunately, it's not something we can fix. 

Here are the things you need to try:

Go to General Settings > Facebook > check that you have given Survivor Z permission

If they are, turn them off
Log into Facebook
Try logging into Survivor Z

Then go back to settings and Give Survivor Z permission, Repeat.

Sorry it's buggy, but it's the Facebook app not getting the right cookie or something.

Ed
Title: Re: Log In problems? Read here first.
Post by: Ed on April 04, 2014, 08:22:30 AM
Survivor Tony B was having a really hard time with FB log in, and fixed, while also documenting his steps in what it took to fix the problem.  Mind you this is a FB problem, not a Survivor Z problem. 

Steps:

Go to settings, Facebook, click on your account/name, choose delete account, choose remove contacts etc.
Uninstall Facebook application and survivor z.

Restart phone (menu & powerbutton until Apple shows on screen).

Install Facebook, login in the app.
Goto settings menu, Facebook, login into account, now it won't show the survivor z app being allowed to use Facebook.

Startup survivor z, it's going to ask permission for using Facebook, just allow and you are one happy survivor z gamer again!


Thanks Tony.
Ed
Title: Re: Log In problems? Read here first.
Post by: treestone0 on May 01, 2014, 04:35:23 PM
After follow your instructions, I still can not connect survivorZ with my FB account. It bothers me a lot. Shlould I pm somebody so I can find my account back? I got several Iap already and I want to continue using this account.
Looking forward for reply

Best
Title: Re: Log In problems? Read here first.
Post by: god on May 02, 2014, 07:38:43 AM
After follow your instructions, I still can not connect survivorZ with my FB account. It bothers me a lot. Shlould I pm somebody so I can find my account back? I got several Iap already and I want to continue using this account.
Looking forward for reply

Best

Could you please state what the issue is, how long it lasted when it started all the details you can remember. This way we may handle the issue.

Thanks,
G
Title: Re: Log In problems? Read here first.
Post by: Ed on May 05, 2014, 10:51:49 AM
All of your accounts are still intact, they are not lost and they have not been removed.  I have spent an untold amount of time tracking down log in problems for users, and every time the problem is found to be user error in some form or another. 

Users either forget their log in credentials, or fail to update the authorization for the Facebook application on their device. 

We are trying to find a solution that will work without compromising security and confidentiality for our users, but there isn't a lot we can do for players that have forgotten their credentials or used a bogus email address to register.  We also have no control over Facebook or their application. 

My recommendation is try the above listed methods, if you are having trouble logging with via Facebook please make sure that you have authorized Survivor Z within the Facebook app settings and then restart your device.

Settings>Facebook  (see screenshot)

Ed
Title: Re: Log In problems? Read here first.
Post by: treestone0 on May 07, 2014, 05:49:00 AM
I have contacted God for several messages and I post my current Facebook settings so that you can tell me if I were wrong about then.
Sorry God I can not post images in message to you, so I put them here.

[attachment deleted by admin]
Title: Re: Log In problems? Read here first.
Post by: Aram on May 19, 2014, 10:14:59 PM
Remove facebook and survivorz from your phone, delete the fb account from your phone, then reinstall and reconnect your facebook acount to your phone. Also where do you live, I'm
Pretty sure facebook is blocked in China.
Title: Re: Log In problems? Read here first.
Post by: treestone0 on May 24, 2014, 11:07:20 PM
thank you for your explains. I live in German for some years.
As written in this post, I un-installed facebook app, survivorz app and removed my facebook account together with all data related on both my phone and ipad.
After that I re-install facebook app and survivorz. But it still not working.

I have two accounts, one linked with facebook account and another with email.
I made a stupid move and create the email account with exactly the email address to login my facebook. After that I lost the ability to log in survivor with my facebook, I think.

As I posted my settings on my device, I am confused that even with this settings, I still not able to login to game.
Title: Re: Log In problems? Read here first.
Post by: Nathandean on September 03, 2014, 09:56:30 PM
thank you for your explains. I live in German for some years.
As written in this post, I un-installed facebook app, survivorz app and removed my facebook account together with all data related on both my phone and ipad.
After that I re-install facebook app and survivorz. But it still not working.

I have two accounts, one linked with facebook account and another with email.
I made a stupid move and create the email account with exactly the email address to login my facebook. After that I lost the ability to log in survivor with my facebook, I think.

As I posted my settings on my device, I am confused that even with this settings, I still not able to login to game.

I had this same issue, made a second account using the same email that my Facebook used. I couldn't log into my first account using Facebook and followed all the steps, nothing worked. Then I simply changed the email address my Facebook used (made a new email account for this) and I logged in just fine.
Title: Re: Log In problems? Read here first.
Post by: That1Hunter on October 07, 2014, 01:50:32 AM
This is helpful to any of us users who are experiencing connectivity to account issues
Title: Re: Log In problems? Read here first.
Post by: A-Prov on January 23, 2015, 03:38:08 PM
I haven't been able to log in for months with only an email account. Used reset token dozens of times and still doesnt work... ever. I don't know who I need to talk to, to get this working. Please help!!!

For those that log in using an email address, and forget your password, like Splink up above, and myself, I have found a solution. I had the same problem this morning and it was driving me crazy. I tried everything.

Here is your solution:

Uninstall the Survivor Z app. Then re-install Survivor Z. Type in your email address and then enter your updated password. It should log you in without any problems. Don't worry, by uninstalling you will NOT lose anything in your inventory, safehouses, NPCs, etc. Good luck!
Title: Re: Log In problems? Read here first.
Post by: Greenhawk on February 22, 2015, 09:21:40 PM
So I've forgotten my password and have used the password reset tool many times which has never worked for me. I'm using a email account and not a facebook one, I am sure I am putting in the correct password that I used in for the password reset tool but still get the login failed notification.
Title: Re: Log In problems? Read here first.
Post by: -asdf- on February 22, 2015, 10:16:50 PM
So I've forgotten my password and have used the password reset tool many times which has never worked for me. I'm using a email account and not a facebook one, I am sure I am putting in the correct password that I used in for the password reset tool but still get the login failed notification.
Email Service@Mongadillo.com and explain your problem to them, as they can help.

Welcome to the Forums.
Title: Re: Log In problems? Read here first.
Post by: Greenhawk on February 28, 2015, 10:11:24 AM
Hi, I am still having trouble with the password reset tool. I've tried deleting the app then reinstalling, used the token a bunch of times. Requested help on the survivor z group chat in the palringo app and still can't find a solution. I have screenshots proving all of this. If anyone can help, please, I'd rather have not wasted money on the IAP's over this.
Title: Re: Log In problems? Read here first.
Post by: Jim on February 28, 2015, 11:06:47 AM
Hi, I am still having trouble with the password reset tool. I've tried deleting the app then reinstalling, used the token a bunch of times. Requested help on the survivor z group chat in the palringo app and still can't find a solution. I have screenshots proving all of this. If anyone can help, please, I'd rather have not wasted money on the IAP's over this.
Have you emailed the developer? That is a more reliable way to get help in this situation and will be more effective. Email, Service@mongadillo.com, with the subject header (trouble with password) and see if you can get help with obtaining your password. Hope this helps
Title: Re: Log In problems? Read here first.
Post by: Greenhawk on March 04, 2015, 08:30:46 PM
Well I've emailed them and they say they can't obtain my password for me. So I don't really know what to do know.
Title: Re: Log In problems? Read here first.
Post by: Jim on March 04, 2015, 08:40:01 PM
Well I've emailed them and they say they can't obtain my password for me. So I don't really know what to do know.
ok, now do you remember your email for your survivorz account? Try entering it again for me. Click forgot password on the bottom of the screen. It will take you to the password reset. Enter your email and survivorz username. Then you will need to log in to your email to find your reset token. Enter the code into the screen that says reset token, the enter a new password that you will be able to remember (mabye write it down somewhere and keep it hidden from others). Try it one last time for me if you remember the email and see if it will work this time and get back to me.
Title: Re: Log In problems? Read here first.
Post by: -asdf- on March 04, 2015, 09:28:41 PM
Well I've emailed them and they say they can't obtain my password for me. So I don't really know what to do know.
Unfortunately, if the help Jim has provided above doesn't help, I'm afraid there isn't anything you can do other than try to remember the password.

You could always create a new account and start from there. I understand it can be disheartening, but it's better than not being able to do anything....
Title: Re: Log In problems? Read here first.
Post by: Ed on May 20, 2015, 10:51:11 AM
so if I link facebook to my game, but now i prefer an account name, what can I do?

You can still log in, but you have to use the same email and password that you would have used for your FB account. 

Ed
Title: Re: Log In problems? Read here first.
Post by: Dcvdemon on May 22, 2015, 05:39:15 AM
I just downloaded the update and I can't sign in. I've used two resets and it still keeps saying login failed. I always just stayed signed in so I never had problems before.
Title: Re: Log In problems? Read here first.
Post by: -asdf- on May 22, 2015, 03:12:47 PM
I just downloaded the update and I can't sign in. I've used two resets and it still keeps saying login failed. I always just stayed signed in so I never had problems before.
Email Service@Mongadillo.com and explain your proem to them. They should be able to help fix it.
Title: Re: Log In problems? Read here first.
Post by: -asdf- on May 22, 2015, 03:14:10 PM
I just downloaded the update and I can't sign in. I've used two resets and it still keeps saying login failed. I always just stayed signed in so I never had problems before.
Email Service@Mongadillo.com and explain your proem to them. They should be able to help fix it.
Title: Re: Log In problems? Read here first.
Post by: Dcvdemon on May 22, 2015, 03:23:01 PM
Okay. Thanks.
Title: Re: Log In problems? Read here first.
Post by: Shadow0130 on May 24, 2015, 07:50:10 AM
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...
Title: Re: Log In problems? Read here first.
Post by: Hojohns on May 24, 2015, 09:05:43 AM
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...
[/quote

Are you sure you haven't ever logged in via Facebook? If you haven't you could try uninstalling then reinstalling the app also have you updated to latest version 3.0
Title: Re: Log In problems? Read here first.
Post by: Shadow0130 on May 24, 2015, 12:43:15 PM
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...
[/quote

Are you sure you haven't ever logged in via Facebook? If you haven't you could try uninstalling then reinstalling the app also have you updated to latest version 3.0
I have not logged in with Facebook and I currently have version 3.0
Title: Re: Log In problems? Read here first.
Post by: -asdf- on May 24, 2015, 04:33:04 PM
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...

Are you sure you haven't ever logged in via Facebook? If you haven't you could try uninstalling then reinstalling the app also have you updated to latest version 3.0
I have not logged in with Facebook and I currently have version 3.0
Email service@mongadillo.com and explain your problem to them. They should be able to help.

Welcome to the forums
Title: Re: Log In problems? Read here first.
Post by: Aram on May 24, 2015, 07:15:03 PM
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...

Are you sure you haven't ever logged in via Facebook? If you haven't you could try uninstalling then reinstalling the app also have you updated to latest version 3.0
I have not logged in with Facebook and I currently have version 3.0
Email service@mongadillo.com and explain your problem to them. They should be able to help.

Welcome to the forums
I doubt it. Mongadillo said not to email them with log in problems. You are absolutely sure you did not log in with your facebook?
Title: Re: Log In problems? Read here first.
Post by: Shadow0130 on May 25, 2015, 06:29:50 PM
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...

Are you sure you haven't ever logged in via Facebook? If you haven't you could try uninstalling then reinstalling the app also have you updated to latest version 3.0
I have not logged in with Facebook and I currently have version 3.0
Email service@mongadillo.com and explain your problem to them. They should be able to help.

Welcome to the forums
I doubt it. Mongadillo said not to email them with log in problems. You are absolutely sure you did not log in with your facebook?
That was literally the worst help I've ever gotten from people who made a game. And yes I don't even have a Facebook.
Title: Re: Log In problems? Read here first.
Post by: -asdf- on May 25, 2015, 11:14:49 PM
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...

Are you sure you haven't ever logged in via Facebook? If you haven't you could try uninstalling then reinstalling the app also have you updated to latest version 3.0
I have not logged in with Facebook and I currently have version 3.0
Email service@mongadillo.com and explain your problem to them. They should be able to help.

Welcome to the forums
I doubt it. Mongadillo said not to email them with log in problems. You are absolutely sure you did not log in with your facebook?
That was literally the worst help I've ever gotten from people who made a game. And yes I don't even have a Facebook.
Well, funnily enough, I didn't make the game. I am just relaying what i have been told by the makers of the game, in order to help new players. If you're going to criticize the person who tried to help you, I don't see why you would ask for help in the first place.
Title: Re: Log In problems? Read here first.
Post by: Shadow0130 on May 26, 2015, 01:54:28 AM
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...

Are you sure you haven't ever logged in via Facebook? If you haven't you could try uninstalling then reinstalling the app also have you updated to latest version 3.0
I have not logged in with Facebook and I currently have version 3.0
Email service@mongadillo.com and explain your problem to them. They should be able to help.

Welcome to the forums
I doubt it. Mongadillo said not to email them with log in problems. You are absolutely sure you did not log in with your facebook?
That was literally the worst help I've ever gotten from people who made a game. And yes I don't even have a Facebook.
Well, funnily enough, I didn't make the game. I am just relaying what i have been told by the makers of the game, in order to help new players. If you're going to criticize the person who tried to help you, I don't see why you would ask for help in the first place.
I was referring to the email conversation I had with mongadillo.
Title: Re: Log In problems? Read here first.
Post by: -asdf- on May 26, 2015, 07:21:10 AM
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...

Are you sure you haven't ever logged in via Facebook? If you haven't you could try uninstalling then reinstalling the app also have you updated to latest version 3.0
I have not logged in with Facebook and I currently have version 3.0
Email service@mongadillo.com and explain your problem to them. They should be able to help.

Welcome to the forums
I doubt it. Mongadillo said not to email them with log in problems. You are absolutely sure you did not log in with your facebook?
That was literally the worst help I've ever gotten from people who made a game. And yes I don't even have a Facebook.
Well, funnily enough, I didn't make the game. I am just relaying what i have been told by the makers of the game, in order to help new players. If you're going to criticize the person who tried to help you, I don't see why you would ask for help in the first place.
I was referring to the email conversation I had with mongadillo.
Well, in that case... Sorry, I didn't mean to snap. But most other people who have emailed them have given good feedback (I.e. It did help them). If they can't help you then I don't know who can, sorry...
Title: Re: Log In problems? Read here first.
Post by: Aram on May 26, 2015, 05:53:20 PM
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...

Are you sure you haven't ever logged in via Facebook? If you haven't you could try uninstalling then reinstalling the app also have you updated to latest version 3.0
I have not logged in with Facebook and I currently have version 3.0
Email service@mongadillo.com and explain your problem to them. They should be able to help.

Welcome to the forums
I doubt it. Mongadillo said not to email them with log in problems. You are absolutely sure you did not log in with your facebook?
That was literally the worst help I've ever gotten from people who made a game. And yes I don't even have a Facebook.
Well, funnily enough, I didn't make the game. I am just relaying what i have been told by the makers of the game, in order to help new players. If you're going to criticize the person who tried to help you, I don't see why you would ask for help in the first place.
I was referring to the email conversation I had with mongadillo.
Well, in that case... Sorry, I didn't mean to snap. But most other people who have emailed them have given good feedback (I.e. It did help them). If they can't help you then I don't know who can, sorry...
Alright, definitely try uninstall/reinstall, and try creating a new account as a test.
Title: Re: Log In problems? Read here first.
Post by: Shadow0130 on May 27, 2015, 02:44:16 PM
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...

Are you sure you haven't ever logged in via Facebook? If you haven't you could try uninstalling then reinstalling the app also have you updated to latest version 3.0
I have not logged in with Facebook and I currently have version 3.0
Email service@mongadillo.com and explain your problem to them. They should be able to help.

Welcome to the forums
I doubt it. Mongadillo said not to email them with log in problems. You are absolutely sure you did not log in with your facebook?
That was literally the worst help I've ever gotten from people who made a game. And yes I don't even have a Facebook.
Well, funnily enough, I didn't make the game. I am just relaying what i have been told by the makers of the game, in order to help new players. If you're going to criticize the person who tried to help you, I don't see why you would ask for help in the first place.
I was referring to the email conversation I had with mongadillo.
Well, in that case... Sorry, I didn't mean to snap. But most other people who have emailed them have given good feedback (I.e. It did help them). If they can't help you then I don't know who can, sorry...
Alright, definitely try uninstall/reinstall, and try creating a new account as a test.
I uninstalled and then reinstalled it and tried to sign it but that did not work. Nor did me resetting my password. So I made a new account and that one works fine. However, I NEED to either sign back into my origional account, or given compensation for what I lost. I had more than $50 worth of materials and passes bought on that account.
Title: Re: Log In problems? Read here first.
Post by: Aram on May 28, 2015, 03:24:26 PM
I need assistance with my login. I type in my gmail and put in my password but it says login unsuccessful. I've changed my password over 23 times now and I get the same message popping up...

Are you sure you haven't ever logged in via Facebook? If you haven't you could try uninstalling then reinstalling the app also have you updated to latest version 3.0
I have not logged in with Facebook and I currently have version 3.0
Email service@mongadillo.com and explain your problem to them. They should be able to help.

Welcome to the forums
I doubt it. Mongadillo said not to email them with log in problems. You are absolutely sure you did not log in with your facebook?
That was literally the worst help I've ever gotten from people who made a game. And yes I don't even have a Facebook.
Well, funnily enough, I didn't make the game. I am just relaying what i have been told by the makers of the game, in order to help new players. If you're going to criticize the person who tried to help you, I don't see why you would ask for help in the first place.
I was referring to the email conversation I had with mongadillo.
Well, in that case... Sorry, I didn't mean to snap. But most other people who have emailed them have given good feedback (I.e. It did help them). If they can't help you then I don't know who can, sorry...
Alright, definitely try uninstall/reinstall, and try creating a new account as a test.
I uninstalled and then reinstalled it and tried to sign it but that did not work. Nor did me resetting my password. So I made a new account and that one works fine. However, I NEED to either sign back into my origional account, or given compensation for what I lost. I had more than $50 worth of materials and passes bought on that account.
Alright, I'll keep trying to help you with your account, but in the meantime you can redeem a lot of your purchases on your new account. Replay able things like city passes and encounters can be redeemed. Things like ammunition and other one-time purchases are not redeemable. To redeem something, tap buy, click confirm that you would like to buy it for however much it costs. It will then say that you already have this content ans asks if you would like to download it again for free, tap yes.
Title: Re: Log In problems? Read here first.
Post by: Shogun on May 28, 2015, 11:29:48 PM
Well it seems that I have exactly the same problem since the update to the newest version  >:(, and its a bit annoying when I think about the things I salvaged, stored and the passes and purchases.

I hope this issue can be fixed, not sure if I would start again after my progress of a hole year is lost.
Title: Re: Log In problems? Read here first.
Post by: Ed on July 15, 2015, 11:38:43 PM
If ALL the rest fails, one player said this got him moving:

(Of course it has to do with the Facebook authorization, it always does)

change the email address associated with Facebook , change it on the device, close Survivor-Z, and then reopen it using facebook

Ed
Title: Re: Log In problems? Read here first.
Post by: FracksSake on July 16, 2015, 07:28:24 AM
If ALL the rest fails, one player said this got him moving:

(Of course it has to do with the Facebook authorization, it always does)

change the email address associated with Facebook , change it on the device, close Survivor-Z, and then reopen it using facebook

Ed

You basically have to mess around and find what works where Facebook Log-in / Authentication is concerned. The strangest things or aspects you wouldn't usually consider are most of the time the resolution.
Title: Re: Log In problems? Read here first.
Post by: HarryOtter302 on October 08, 2015, 11:02:05 PM
I have read through your instructions at least ten times, and I am still sure that my problem is different. I spent $30+ of my money on Survivor Z, and I played it everyday. Then, it's gone. I never got rid of my email or deleted the app. I probably reset my phone 5 times. Whenever I ask for a new password, I will get the email, but when I go to type it in it will be incorrect, and I've tried about 5 different passwords. I still remember my characters name and all his stats and info. This is my favorite game on my phone by FAR compared to anything else, and I am very disappointed to see it slip through my trembling fingers like this. If anyone has any advice or way to get back my character, it would be VERY appreciated. Thanks
Title: Re: Log In problems? Read here first.
Post by: krynosjr on December 28, 2015, 03:17:59 PM
hi, my username is the same as my game name.  i got signed out some how couldnt remember login method.  found out it was facebook;  i have 2 accounts, public and private.  neither loaded my krynosjr profile, i just dont know what to do.  i cant drive since im visually impaired and am on ipad so no mobile internet so i bought a couple maps, and a bike lol.  i also bought dual gators so the account is important.m i dont get money on itunes often...  please help:(
Title: Re: Log In problems? Read here first.
Post by: krynosjr on January 05, 2016, 12:16:46 PM
lol found out how to get it going.  got survivorz opend via facebook and there it was, gee thanks facebook lol.
Title: Re: Log In problems? Read here first.
Post by: A-Prov on September 13, 2016, 02:01:32 PM
Using Facebook to log into Survivor Z has been difficult from time to time. I would recommend logging in with your email instead. It's much faster and more reliable than Facebook.
Title: Re: Log In problems? Read here first.
Post by: One Shot Wonder on December 23, 2016, 04:42:18 PM
Hi, a while ago I deleted Survivor Z from my phone and recently I re-installed it. I went to log in today and I couldn't remember my password so I requested for a password token to me emailed to me. I waited for around an hour and I never got an email, I went through my junk folder and inbox and still no email, but then I noticed I had an email for a password reset token from last year. I'm not sure if maybe that email is interfering with the email I'm supposed to receive now or not, but none the less I copied the password token I got last year and used it in an attempt to reset my password, but every time I use it the app tells me to "Pick a username/email and start over again" and my only option is to press "start over" and I can't make a new account because I only have one email address and it's being used for the account I'm trying to recover.
Title: Re: Log In problems? Read here first.
Post by: KawaiiBloodShadow on March 14, 2017, 05:40:33 PM
Just like a another player earlier, I have been using an email account and the token hasn't been working for me, more like I do the token and when I try to login after it still has the problem that says that my login failed, I used the same password before the changes and it didn't say that and after it said that I tried to use a tokens and it still says that, and I have tried to delete and reinstall the game, and some of the other, I have even spent about a good 15-20 dollars on it ass well for maps, items, and challenges.